How can I get in touch with my sales rep?
What are your working hours?
How can I place my order?
What is your standard delivery period?
Do you have minimum order requirements?
What is your standard payment term?
Do you accept payment through credit cards?
What is your return policy?


HOW CAN I GET IN TOUCH WITH MY SALES REP?

Please send us a note to request a sales call. Forward your facility name, complete address, telephone number and extension
so that we may identify the appropriate Account Manager.
You may use the following contacts:
info@SUALEHSURGICALS.com
Tel: +92-42-35712437
       +92-42-35712438


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WHAT ARE YOUR WORKING HOURS?

Customer Service: 9:00 AM - 6:00 PM PST.
Warehouse: 9:00 AM - 6:00 PM PST

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HOW CAN I PLACE MY ORDER?

Please call our customer service representative at 0092423571237-8, or
Fax your order at +92-42-35712439 or
Call our order desk at 0092423571238 and follow the instructions (for orders placed after working hours) In all cases
a customer service representative will call you within 1 business days to confirm your order.

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WHAT IS YOUR STANDARD DELIVERY PERIOD?

For ex-stock products; next business day (cut-off time 2.00PM) from the date of order confirmation by the customer service representative.

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DO YOU HAVE MINIMUM ORDER REQUIRMENTS?

Goods are supplied in case size only.
Minimum order value is PKR 100000.
Orders of value less than PKR 100000. will be subject to PKR20 Shipping fee

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WHAT IS YOUR STANDARD PAYMENT TERMS?

Net 30 days ( all overdue accounts are subject to a service charge )

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DO YOU ACCEPT PAYMENTS THROUGH CREDIT CARDS?

Yes. We accept Visa and Master Cards for customers established by Premier.

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WHAT IS YOUR RETURN POLICY ?

• This policy applies to all customers unless there is a contract between Premier and the customer where other terms for return    goods have been agreed upon.
• Premier reserves the right to reject any return that does not comply with the terms of this Policy
• Items ordered by special request are not returnable.
• Expired items are not returnable.
• Goods in un-saleable condition due to improper storage, spoilage, or damaged packaging are not returnable.
• ONLY complete and unopened cases with original packaging are returnable, i.e. goods with price stickers, storage identification    labels…etc. will not be returned.

SUALEH SURGICALS accepts a return of any item for full credit within 7 days from the date of delivery if:

- Shipped in error, or
- Damaged (in transport) *
• Recall items will be returned for full credit.
• Defective items will be returned for full credit.
• A credit note will be issued based on the original purchase price.
• Returns of goods ordered by error will be exchanged within 7 days from the date of delivery and is subject to 10% restocking fees + freight charges.
• Freight charges will be deducted from the credit amount.
• Customer will not be charged freight on returns that are the result of Premier’s error, defect, damage or recall.
• Authorization and a Returned Goods Authorization Number (RGA) and copy of Premier invoice are required for all returns.   Authorization could be obtained by contacting Customer service representative at +92-42-35712437.
• An RGA Number is valid for 15 days after issuance. Any return after the 15 day period will be expired and a credit note will not be    issued.
* Any transport damage need to be reported immediately to the customer service representative

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